RETURN POLICY

Return, refund and exchanges must be made within 14 days of purchase:  All returns must be accompanied by a copy of your invoice. We will refund your original purchase price less the actual shipping costs.  If your order qualified for free shipping, your refund will be for the amount of the item (s) less the cost for us to ship the order to you.  Pricing for returned items will be based on the actual price you paid according to our records.  All returned merchandise must be unopened and in its original packaging. We reserve the right to impose up to a 20% re-stocking charge.  You must contact us prior to return to obtain a return authorization number, which must be written on the outside of the box and on your invoice enclosed with the returned items.  When you obtain the authorization number, you will be given the proper address to send back the returned items.

We will not accept any package that does not have a return authorization number written on the outside of the package!

RETURN POLICY - International Orders

All sales are final! You are advised to investigate your country's rules and regulations regarding the products you are interested in purchasing before placing your order.  Acu-Market will not be responsible for any difficulties encountered with the importation of our products. Acu-Market will also not be held responsible for any shipment that is lost once it leaves our facility and we show proof of shipment.

minimum order

We have a domestic minimum order value of $7.00. Orders under $7.00 will incur an additional $1.50 handling fee due to the high cost of processing small orders.   The minimum order for International shipments is $50.00. International orders under $50.00 will not be processed.

drop ship charge

You will be charged a $2.41 handling fee if you are a practitioner and you have us send an order directly to your patient.

ADDRESS CORRECTION CHARGES

It is essential to provide us with an accurate and correct address when you place an order. UPS charges a $6.00 or $12.00 address correction fee for any error in the address you provide. Even if you spell your street name incorrectly UPS will impose the charge. If you make a mistake in the address you provide to us we will charge your account for the $6.00 (ground) or $12.00 (next day, 2nd day or 3 day air) that UPS charges us for the mistake.

Please be very careful to provide the correct address and zip code!

PAYMENT INFORMATION

• All major credit cards.

• All payments are in US dollars.

• C.O.D. (USA only)  Additional charge of $9.00

• Checks - Accepted by mail. Orders will be held until your check clears.

• Returned checks will incur a $30.00 fee.

HOURS OF OPERATION

Monday - Friday  

9AM to 6:00PM  Eastern Time

CONTACT INFORMATION

• Toll-Free Order Desk: 866-440-7703

• Customer Service: 561-547-5466

• Fax: 561-547-5468

• Mailing Address: Acu-Market, 3547 High Ridge Road, Boynton Beach, Florida 33426

• email: info@acu-market.com

Acu-market Privacy Policy

When you place an order with Acu-Market, we ask your name, your billing address, the address for shipment of the order, your credit card number and expiration date and your e-mail address. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you.

click here for a printable order form