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Help And FAQS
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If you need help with anything, you can always Contact Us .
For answers to many common questions, please look at our FAQs.

- Send us a message using our Contact Us form.
- You can email us at sales@acu-market.com
- You can call us M-F from 9AM to 5:30PM EST at (866) 440-7703
- You can fax us at (561) 881-5473

We guarantee we will respond to you by the end of the next business day (although we almost always respond faster).

Frequently Asked Questions (FAQs)


ORDERING

First, make sure you have an account with us as either a Licensed Medical Professional or Student.  Log In here .

If you are a new customer, please register with us here . We need to know your professional license number or school you are attending. We will then verify your credentials and grant you access to your account within two hours or by 10AM the next business day if you create your account after 5PM.

Ways to Order:
- Order Online
- Call us M-F between 9AM and 5:30PM EST
- Fax us an Order Form to (561) 881-5473
- Email us at sales@acu-market.com
- If you are an existing customer with a credit card on file (do not give us your credit card by email)
- Leave us a clear voicemail after hours if you are an existing customer with a credit card on file


Sorry, we don't print a catalog. We don't see the need to waste paper when we have the best catalog available right on this website. Our commitment to the environment doesn't end there. We also use recycled boxes whenever possible and biodegradable peanuts.


One of Two reasons
One is you just created the account and we need to verify your credentials. We will grant you access to your account within two hours or by 10AM the next business day if you create your account after 5PM.
The other reason is that you created an account but didn't provide us with a valid license or we were not able to verify your student status. If you are not able to see prices and purchase many products on our website, please Contact Us so we can verify your account.

RX products are sold only within Florida to duly licensed healthcare practitioners.  We will only ship to the address of record on your healthcare practitioner license.  To gain access to ordering these products, please contact us so that we may verify your qualifications to order (including existing customers who have not yet been verified).

We need your phone number so we can contact you if there is an issue with your order or payment. We will not bother you for any other reason or ever give your number to a 3rd party except for the shipping company for delivery issues.

After you place your order, you will receive an email confirming your order. The order confirmation number will be different than your Invoice number. Don’t worry, we can find your order if you give us either number.

All in stock orders placed by 5:00PM EST will ship the same business day.

No promises, sorry. You can try to reach us and if we haven't processed your order in the warehouse, we can add on for you. Otherwise, you will need to place another order.

We really do our best to have everything in stock. But stuff happens. A manufacturer might be out of something or we might have a run on something. If some of your items aren't in stock, we will backorder them unless:
- You tell us not to backorder on your account.
- You order 87 bottles of something and we have 86- we will just let you know and ask you to get more   next time.
If we do backorder something, we will charge you $1.99 for shipping on your backorder. We wish we could send it for free but we are heavily subsidizing the backorder shipping as a way of saying sorry for not having everything to begin with. It's not perfect but we think it's reasonable.

No way. We only charge you at the time of shipping. So if we don¡¯t have it to ship, you don¡¯t pay for it until we do.

If you enter a shipping address that has another name and address we will automatically treat this as a drop shipment. We will not place an invoice in the box. The fee for sending a drop shipment is $2.50 and it will be added to your order prior to shipping.
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