FAST, FREE SHIPPING ON ORDERS OVER $250* CLICK HERE TO LEARN MORE
Return Policy
You can return products that are unopened and in saleable condition within 30 days of delivery of your order with the following exceptions: 

Return Exceptions (Items Not Returnable)

1. Opened or damaged products
2. RX Products
3. Heat Sensitive Products
4. Perishable Products
5. Special Orders
6. Open Software
7. All International Orders

How to Return An Item to Acu-Market

1. Contact Us
2. We will authorize the return if it is not excluded (see above)
3. Pack up your return and you must include a copy of your sales invoice.
4. Send it back to us using whatever shipping method you want to the following address:
Acu-Market
Attn: Returns
7211 Haverhill Business Parkway
Riviera Beach, FL 33407

5. We will refund your money within 2-3 days of our receipt (often sooner).

Re-stocking Fee

Sometimes we might accept a return for an item that is outside of this return policy. If we do, we reserve the right to charge you up to a 20% restocking fee

What if the product I purchased is defective or was damaged during shipment?
If you receive a defective product, please Contact Us and we will see what’s going on.
If you package is damaged, please hold on to the packaging (the shipping company sometimes wants to inspect it), and Contact Us.

If I have returned a product I purchased for credit, when will the credit appear on my credit card statement?
We are quick. We will provide you with your credit within 2-3 of our receipt (usually the same day). However, it might take your bank a few more days for it to show in your account.

Do you pay for return shipping on my return?
Maybe. If we made a mistake we will pay for everything. However, if you ordered the wrong thing or have buyer’s remorse, you must pay to ship it back to us.